Shipping Policy

  •  Policy of order delivery within the city of Riyadh

  The order is delivered within the city of Riyadh through a representative of shoe types or auxiliary delivery companies.

 The customer is contacted via WhatsApp or via the registered mobile number when the request is raised to coordinate the appropriate delivery date to the customer during the same day of the request or the next day, Outside the weekend, there is also an expected increase in the time of arrival of the request on days of special occasions and seasons such as holidays, or times of curfew and circumstances beyond control, In the event that the customer does not respond, the delivery attempt will be repeated within the next day, and if there is no response within two days, the order will be canceled.

  • Shipping policy for all cities and regions of Saudi Arabia outside the city of Riyadh

- The order is shipped to all regions of Saudi Arabia outside the city of Riyadh, and the request reaches the customer within three to four working days outside the weekend, and there is an expected increase in the time of arrival of the order on days of occasions and seasons such as holidays, curfew times and circumstances beyond control The order will arrive at the address registered by the customer when the order is raised, and in the event that the address is incomplete or incorrect, the request will be directed to the shipping company’s office waiting for work to come to receive the order within the period specified by the shipping companies.

- The order tracking link is sent to the customer by text message on the mobile registered in the application and on the e-mail registered in the application or on WhatsApp according to the method of raising the request by the customer if it is from the site, application or WhatsApp, and the customer can follow the status of his request in his account with the types of shoes.

- The customer is obligated to follow up his request through the link sent to him until the request is received. The customer can also contact the shipping company to know more about his shipment.

- The stay of the order with the shipping companies is 07 days, and in the event that the customer does not receive the order, the order will be returned to the types of shoes and the customer will be charged the resulting shipping fees.

  • Shipping policy for all Gulf countries

- The order is shipped to all Gulf countries and the order will reach the customer within seven days to ten working days outside the weekend, and there is an expected increase in the time of arrival of the order on the days of special occasions and seasons such as holidays, curfew times and circumstances beyond control, it will arrive The order is at the address registered by the customer when the order is raised, and in the event that the address is incomplete or incorrect, the request will be directed to the office of the shipping company waiting for work to come to receive the order within the period specified by the shipping companies.

- The order tracking link is sent to the customer by text message on the mobile registered in the application and on the e-mail registered in the application or on WhatsApp according to the method of raising the request by the customer if it is from the site, application or WhatsApp, and the customer can follow the status of his request in his account with the types of shoes.

- The customer is obligated to follow up his request through the link sent to him until the request is received. The customer can also contact the shipping company to know more about his shipment.

- The stay of the order with the shipping companies is 07 days, and in the event that the customer does not receive the order, the order will be returned to the types of shoes and the customer will be charged the resulting shipping fees.

  • Follow-up and tracking of order and receipt within Saudi Arabia and the Gulf countries

- The work is obligated to follow up the order’s movements through the link sent to him via the email or the registered mobile number when the request is raised, and it is the only way to follow up the request. The work can also follow up the request by calling the shipping company.

- The responsibility of the types of shoes on the order is completed when shipping companies hand over the medicine, as the bill of lading shows the order details, the name of the business, the contact number and the address according to what was uploaded by the customer and the contents of the shipment, weight and number of pieces are shown on the policy, which is what the shipping companies confirm upon receipt The shipments are of different types of shoes, and the customer must personally ensure the integrity of the shipment and its conformity upon receipt, and in the event that he refuses to receive it and demands the shipping company for what he finds in violation of the registered bill of lading issued and delivered to the shipping company according to it.

- In the event that the order arrives late for the expected period, the customer contacts the shipping company responsible for delivering the shipment, and the shipping company is contacted through the channels available by the company.

- The expected time for the order to arrive, whether when buying or exchanging and returning operations, may increase according to the seasons such as the blessed month of Ramadan and the holidays.

×
Hello new customer
Liquid error: Could not find asset snippets / globo.stores.script.liquid