Return policy

Exchange and return

Our exchange and return policy within the Kingdom of Saudi Arabia

If you change your mind and would like to change or return the request, you do not care about anything 

We are happy in shoe types to replace or return the order within 07 days from the date of receipt, as follows   

-  Replacement or return fee of 39 riyals It is a charge of replacing or returning the order to shipping and delivery companies, and the replacement or return fees are paid in the same way as the original payment implemented in the purchase process. (If the order you received was industrially defective or a wrong size different from the registered shoe type, it will be replaced or returned free of charge after confirming the condition)

-  The order must be new, unused and in its original package to accept the exchange or return request

-  Riyadh customers can go to the branch and complete the replacement process for free without fees, and in the event of a return to the branch, the value of the shipping and delivery fees recorded in the invoice will be deducted only

-  Shipping fees, delivery and payment fees on receipt for all cities of Saudi Arabia are not refundable

-  In the case of returning a paid order through bank transfer, credit card, or electronic payment methods such as Apple Pay and STC Pay, the cash is returned through the same payment method, but in the event of payment on receipt, the product value is transferred to the customer's bank account after deducting the payment fees Upon receiving, shipping and delivery

-   After raising the request for replacement or return, we will send a bill of lading the order you have on your e-mail or your WhatsApp number, you must print this invoice and the representative of the shipping and delivery company will come to your site to receive the order or it may require going to the nearest office of the shipping company to deliver the order and this is clarified by e-mail The sender to you, after the request reaches us within three to five working days, we will return to contact you to complete the exchange or return process according to your request. For more please go here

-  We apologize that the exchange or return service is not available in the Gulf countries 

Shipping policy prefer here

To implement the replacement or return request, please fill out the form below, then send the request, and a message will appear at the top of the page to confirm the completion of the request, and we will implement your request as soon as possible.


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